Privacy Policy for Care360

Last Updated: 5/5/2026

Welcome to Care360. We are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our mobile application and services.

By using Care360, you agree to the terms of this Privacy Policy.

1. Information We Collect

To provide healthcare services effectively, we collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Gender

Health & Medical Information (Sensitive Data)

• Symptoms and medical history
• Consultation details and diagnoses
• Prescriptions and medications
• Lab test results and reports
• Health-related communications with doctors

Communication Data

• Messages between patients and doctors
• Consultation notes
• Support inquiries

Payment Information

• Payments are processed through secure third-party providers (e.g., Paystack, Stripe)
• We do not store your card or bank details

Usage & Technical Data

• Device type and operating system
• App usage and interaction data
• Log data and analytics

Diagnostics Data

• Crash reports
• Performance and error logs

2. How We Use Your Information

We use your information to:

• Provide medical consultations and healthcare services
• Connect patients with licensed healthcare professionals
• Facilitate prescriptions and lab test bookings
• Maintain medical records for continuity of care
• Process payments and transactions
• Improve platform functionality and user experience
• Ensure safety, prevent fraud, and comply with legal obligations

3. Sharing of Information

We respect your privacy and do not sell your personal or health data.

We may share information with:

Healthcare Providers

• Licensed doctors and medical professionals for consultation and treatment purposes

Service Providers

• Payment processors
• Cloud storage providers
• Analytics services

Legal Authorities

• When required by law or to protect rights, safety, or prevent fraud

4. Data Security

We implement strict security measures, including:

• Encryption of sensitive and health data
• Secure servers and access controls
• Regular monitoring and security audits

Despite our efforts, no system is completely secure.

5. Data Retention

We retain your data only as long as necessary to:

• Provide healthcare services
• Maintain medical records
• Comply with legal and regulatory requirements

You may request deletion of your data, subject to legal obligations.

6. Children’s Privacy

Care360 is not intended for individuals under the age of 18 without parental or guardian consent.

We do not knowingly collect personal data from children without appropriate authorization.

7. Third-Party Services

Care360 integrates with third-party services such as:

• Payment gateways
• Analytics providers
• Hosting infrastructure

These services operate under their own privacy policies.

8. Medical Disclaimer

Care360 provides access to licensed healthcare professionals but does not replace emergency medical services.

If you are experiencing a medical emergency, please contact your nearest hospital immediately.

9. Your Rights

You have the right to:

• Access your personal and health data
• Request corrections
• Request deletion (where legally permitted)
• Withdraw consent where applicable

To exercise your rights, contact us at: info@care360hms.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app and on our website.

11. Contact Us

If you have any questions or concerns:

Care360 Support Team
Email: info@care360hms.com
Website: https://medic.care360hms.com